Warranty Policy

Effective Date: October 2, 2026

At BOHAN machines Limited, we stand behind the quality of our products. This Warranty Policy outlines the terms under which we offer repairs, replacements, or refunds for defective items.

1. Warranty Coverage

Unless otherwise stated, we provide a 12 month limited warranty on machines and 3 months on filters and parts from the date of purchase on all eligible products.

This warranty covers:

  • Manufacturing defects in materials or workmanship
  • Non-functioning components under normal use

This warranty does not cover:

  • Normal wear and tear
  • Damage due to misuse, neglect, improper installation, or unauthorized repairs
  • Cosmetic damage (scratches, dents, etc.) that does not affect functionality
  • Consumable parts (e.g., batteries, filters, etc.) unless otherwise stated
  • Shipping cost or return cost.
  • Products not installed, operated, maintained or repaired according to the manufacturer’s instructions and by suitably qualified persons, or used with unsuitable power, air, fluids, filters or environment
  • Modified products, and any installation, service or other work performed by anyone other than BOHAN, including independent specialists on the BOHAN marketplace, whose work is not warranted by BOHAN

Note: Custom, final sale, or clearance items may not be eligible for warranty coverage.

2. Warranty Period

  • Table columns: Product Type | Warranty Duration
  • Standard Products | 12 months
  • Electronics | 6–12 months
  • Element and process parts | 30 days
  • Custom Products | No warranty (unless defective on arrival)

Please check individual product listings or packaging for exact warranty terms.

3. Claim Process

To make a warranty claim:

  • 1. Contact us at warranty@thebohan.com within the warranty period.
  • 2. Include your order number, a description of the issue, and photos or videos if applicable.
  • 3. We may request the item be returned for inspection or offer a resolution based on evidence provided.
  • Proof of purchase is required. The warranty is for the original purchaser only and cannot be transferred
  • Please contact us as soon as reasonably possible after discovering a defect and stop using the product if continued use could cause damage; delay or continued use can reduce or remove coverage

Once approved, we will offer:

  • Replacement of the defective item (if in stock)
  • Repair at no cost (if feasible)
  • Refund or store credit (if replacement is unavailable)

4. Shipping Costs

  • If your warranty claim is approved, we will not cover the return shipping within Canada.
  • International customers may be responsible for shipping costs.
  • In some cases, we may not require the item to be returned.

5. Limitation of Liability

THIS SECTION LIMITS OUR LIABILITY. PLEASE READ IT CAREFULLY.

This warranty is limited to the value of the original product and does not cover:

  • Incidental or consequential damages
  • Loss of use, time, or profits due to product failure

The remedies in this Warranty Policy (repair, replacement, refund or credit) are your sole and exclusive remedies for defective products, and to the fullest extent the law allows we disclaim all other warranties and conditions, express or implied, including those of merchantability and fitness for a particular purpose. These limits apply whatever the legal basis of the claim, including contract and negligence. If you are an individual buying for personal, family or household purposes, rights you have under consumer protection and sale-of-goods law that cannot be waived are not affected.

6. Governing Law

This warranty shall be governed by the laws of the Province of Alberta and the laws of Canada applicable therein.

7. Contact Us

If you have questions about your warranty or wish to file a claim:

Email: warranty@thebohan.com

Phone: +1 403 951 0650

BOHAN Machines Limited

7070e Farrel Rd SE, Suite 148

Calgary, AB T2H 0T2

Canada