Privacy Policy

Welcome to Bohan Machines Limited ("Company," "we," "our," or "us"). We value your privacy and are committed to protecting the personal information you provide while using our website, products, and services. This Privacy Policy explains how we collect, use, disclose, process, store, and protect information obtained through our website, communications, consultations, and business services. By accessing our website or using our services, you acknowledge and agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide, automatically collect through website usage, or obtain through business interactions.

Personal Information

This may include:

• Name
• Company name
• Job title
• Email address
• Phone number
• Mailing address
• Billing information
• Appointment requests
• Service inquiries
• Information submitted through forms
• Communication history

Business Information

We may collect:

• Project requirements
• Operational details
• Facility information
• Technical specifications
• Equipment details
• Service history

Automatically Collected Information

When you use our website, we may collect:

• IP address
• Browser type
• Device information
• Geographic region
• Pages visited
• Time spent on pages
• Website interaction data
• Referral sources

2. How We Use Information

We may use information for legitimate business purposes including:

• Providing requested services
• Responding to inquiries
• Scheduling appointments
• Preparing proposals and quotations
• Improving website functionality
• Managing customer relationships
• Internal analytics and performance monitoring
• Providing technical support
• Processing transactions
• Sending service-related communications
• Marketing communications where permitted by law
• Protecting our business interests
• Preventing fraud or misuse
• Complying with legal obligations

3. Cookies and Tracking Technologies

Our website may use:

• Cookies
• Analytics tools
• Pixels
• Session tracking
• Performance monitoring tools

These technologies may be used to:

• Improve website performance
• Understand user behavior
• Measure marketing effectiveness
• Remember preferences
• Improve user experience

You may disable cookies through your browser settings; however, some functionality may be affected.

4. Sharing and Disclosure of Information

We do not sell personal information.

We may disclose information when reasonably necessary to:

Service Providers

Third-party providers assisting with:

• Website hosting
• Payment processing
• Analytics
• Appointment scheduling
• Email communications
• IT support
• Marketing services

Business Transfers

Information may be transferred in connection with:

• Mergers
• Acquisitions
• Sale of assets
• Reorganization

Legal Requirements

We may disclose information:

• To comply with applicable laws
• To respond to legal processes
• To enforce agreements
• To protect our rights or property
• To investigate suspected fraud or misuse
• To protect safety and security

5. Data Retention

We retain information only as long as reasonably necessary for:

• Business purposes
• Legal requirements
• Contractual obligations
• Record keeping
• Dispute resolution
• Enforcement of agreements

We reserve the right to retain anonymized or aggregated data indefinitely.

6. Data Security

We implement reasonable administrative, technical, and organizational safeguards intended to protect information from:

• Unauthorized access
• Disclosure
• Misuse
• Alteration
• Loss
• Destruction

However, no method of electronic transmission or storage is completely secure.

Accordingly:

We cannot guarantee absolute security, and to the fullest extent the law allows we are not liable for unauthorized access, cyberattacks, data breaches, or circumstances beyond our reasonable control. If a loss of or unauthorized access to personal information creates a real risk of significant harm, we will notify the Information and Privacy Commissioner of Alberta and affected individuals as the law requires.

7. Third-Party Websites and Services

Our website may contain links to external websites, applications, or third-party services.

We are not responsible for:

• Content
• Privacy practices
• Security practices
• Terms
• Policies

Users access third-party services at their own discretion and risk.

8. Marketing Communications

We may send:

• Updates
• Newsletters
• Promotional materials
• Service announcements

Users may unsubscribe at any time using available opt-out methods.

We reserve the right to continue sending necessary operational and service-related communications.

9. Children's Privacy

Our website and services are not directed toward individuals under the age of 18.

We do not knowingly collect information from minors.

If information from a minor is identified, we reserve the right to delete it.

10. International Data Transfers

Information may be processed or stored in jurisdictions outside your province, territory, or country.

By using our services, you acknowledge that information may be subject to the laws and legal processes of those jurisdictions.

11. Limitation of Liability

To the fullest extent permitted by applicable law:

To the fullest extent the law allows, Bohan Machines Limited and its affiliates shall not be liable for indirect, incidental, consequential, special, punitive, or other damages arising from use of the website, data processing activities, interruptions, security incidents, or unauthorized access to information. Nothing in this Privacy Policy limits any right you have under privacy law or any liability that cannot lawfully be limited.

Users provide information at their own discretion and risk.

12. Your Rights

Depending on applicable laws, users may request:

• Access to personal information
• Corrections to inaccurate information
• Withdrawal of consent
• Deletion where legally permitted
• Information regarding use of personal information

We reserve the right to verify identity before fulfilling requests.

13. Changes to this Privacy Policy

We may modify this Privacy Policy at any time without prior notice.

Updates become effective immediately upon posting to the website unless otherwise required by law.

Continued use of the website constitutes acceptance of revised terms.

14. Marketplace Users

If you use the BOHAN specialist marketplace, our Marketplace Privacy Notice also applies and prevails over this policy for marketplace information. It explains, among other things, what customers and specialists can and cannot see about each other.

15. Consent

By giving us personal information, creating an account, or submitting a form, you consent to our collecting, using and disclosing it as this policy and the Marketplace Privacy Notice describe, including for verifying credentials, preventing fraud, enforcing our terms and keeping records. You can withdraw consent, subject to legal and contractual limits and reasonable notice, but we may then be unable to provide our services.

16. Service Providers Outside Canada

Some of our service providers (for example cloud hosting, email and payment processing) may store or process personal information outside Alberta and outside Canada, where it is subject to local laws and may be accessible to courts and authorities there. For our policies and practices about service providers outside Canada, or to ask questions about them, contact our Privacy Officer using the details below.

17. Access Requests and Complaints

To see, correct or ask about the personal information we hold, write to our Privacy Officer. We will respond within the time the law requires (generally within 45 days), may charge a reasonable fee where the law allows, and may need to verify your identity. If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner of Alberta.

18. Contact Us (Privacy Officer)

For privacy-related inquiries:

Bohan Machines Limited

Privacy Officer, +1 403 951 0650, machines@thebohan.com

BOHAN Machines Limited

7070e Farrel Rd SE, Suite 148

Calgary, AB T2H 0T2

Canada