Shipping Policy – Canada & International

Effective Date: October 2, 2026

1. Shipping Coverage

We ship orders across Canada and to select international destinations.

Domestic (Canada): We deliver to all provinces and territories, including remote and rural regions.

International: We currently ship to the following countries:

  • United States
  • United Kingdom
  • Australia
  • European Union (selected countries)

Note: If your country is not listed, please contact us at machines@thebohan.com to confirm availability.

2. Shipping Methods & Estimated Delivery Times

Within Canada:

  • Table columns: Shipping Method | Estimated Delivery Time | Cost (CAD)
  • Standard Shipping | 3–9 business days | Please contact
  • Expedited Shipping | 2–5 business days | Please contact
  • Free Shipping | 3–9 business days | Please contact

International Shipping:

  • Table columns: Region | Estimated Delivery Time | Starting Cost (CAD)
  • United States | 5–10 business days | Please contact
  • Europe & Australia | 7–15 business days | Please contact
  • Other Regions | 10–20 business days | Please contact

Customs Notice: International shipments may be subject to customs duties, taxes, and import fees, which are the responsibility of the customer.

We are not responsible for delays caused by customs.

3. Processing Time

Orders are processed within 1–3 business days after payment confirmation.

Orders placed on weekends or holidays will be processed the next business day.

Tracking numbers will be provided upon shipment.

We do not operate a retail store or pickup location. All orders are shipped or delivered to the address you give us at checkout.

4. Shipping Carriers

We partner with reliable carriers including:

  • Canada Post
  • UPS
  • FedEx
  • DHL (for international orders)

Carrier selection is based on order size, destination, and shipping method.

5. Shipping Limitations

We do not ship to P.O. Boxes for express and international shipments.

Some items (e.g., batteries, flammable products) may have shipping restrictions due to international regulations.

Oversized items may incur additional fees; you will be notified prior to shipment if this applies.

6. Lost or Damaged Shipments

If your order is lost or arrives damaged, contact us within 24 hours at machines@thebohan.com with your order number and photos if applicable.

We will investigate with the carrier and resolve the issue through a replacement or refund, as eligible.

7. Address Accuracy and Undeliverable Shipments

You are responsible for giving a complete and correct delivery address and contact details. If a shipment is returned or cannot be delivered because of incorrect details, refusal, or failure to collect, we may charge you the return and re-shipping costs, and a handling fee, or cancel the order and deduct those costs from any refund.

8. Risk, Delays and Carriers

Delivery times are estimates, not guarantees. Title and risk of loss pass to you when the goods are handed to the carrier, as stated in our Terms of Sale. We are not liable for delays or losses caused by carriers, customs, weather, strikes or other events outside our reasonable control, and any claim for loss or damage in transit must be made through us promptly, with the carrier’s required evidence. Rates and delivery times may change. If you are an individual buying for personal, family or household purposes, rights you have under consumer protection and sale-of-goods law that cannot be waived are not affected.

9. Contact Us

For questions about your order or shipping:

Email: machines@thebohan.com

Phone: +1 403 951 0650

Support Hours: Monday–Friday, 9 AM – 5 PM Mountain Time.

BOHAN Machines Limited

7070e Farrel Rd SE, Suite 148

Calgary, AB T2H 0T2

Canada