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Terms of Service / Service Agreement

Effective Date: May 18, 2026

These Terms of Service (“Terms”) govern access to and use of our website, products, consulting services, maintenance services, technical support, automation services, operational support, facility services, and any related offerings.

By accessing our website, requesting services, signing a proposal, submitting information, or using our services, you agree to these Terms.

If you do not agree with these Terms, please do not use our website or services.

1. Services

We may provide services including but not limited to:

  • Engineering consulting
  • Technical consulting
  • Operations consulting
  • Maintenance, Repair & Operations (MRO) services
  • Automation and system integration
  • Facility management support
  • Field service visits
  • Project and system design
  • Business consultation
  • Technical assessments and audits
  • Training and operational support

Descriptions of services on our website are for informational purposes only and do not guarantee specific outcomes.

2. Scope of Work

All projects, consultations, services, and engagements may require a separate:

  • Quote
  • Proposal
  • Purchase order
  • Service agreement
  • Statement of work

The scope of work shall define:

  • Deliverables
  • Pricing
  • Timeline
  • Responsibilities
  • Assumptions
  • Limitations

Any work outside the agreed scope may require additional fees.

3. Quotes and Pricing

Unless otherwise specified:

  • Quotes are valid for 15 days
  • Pricing may change without notice even after quote and purchase / service order confirmation
  • Taxes are additional where applicable
  • Travel expenses, accommodations, materials, permits, and third-party costs may be billed separately

We reserve the right to revise pricing if project requirements materially change.

4. Payment Terms

Unless otherwise agreed:

  • Invoices are due on invoice date
  • Late payments may incur interest of 3.5% per month or the maximum permitted by law
  • Payments made are non-refundable unless otherwise agreed in writing

We reserve the right to suspend services for overdue accounts.

5. Customer Responsibilities

Customers agree to:

  • Provide accurate information
  • Provide timely access to facilities and equipment
  • Maintain a safe work environment
  • Obtain required permissions and approvals
  • Cooperate with reasonable requests
  • Ensure personnel availability when required

Delays caused by customer actions may affect schedules and costs.

6. Project Changes

Changes to:

  • Scope
  • Deliverables
  • Materials
  • Timeline
  • Requirements

May require:

  • Revised pricing
  • Additional fees
  • Schedule adjustments

No changes shall be binding unless approved by both parties.

7. Scheduling and Cancellations

Scheduled appointments or field visits may require advance notice for cancellation.

Unless otherwise agreed:

  • Cancellations within 48 hours may incur charges
  • Missed appointments may be billed
  • Travel costs already incurred remain payable

8. Warranties Disclaimer

To the fullest extent permitted by law:

Services, recommendations, and information are provided “as is” and “as available.”

We do not guarantee:

  • Continuous operation
  • Uninterrupted performance
  • Error-free systems
  • Specific financial outcomes
  • Production increases
  • Cost savings
  • Equipment lifespan improvements
  • Business results

Recommendations are based on information available at the time of service.

Actual results may vary.

9. Limitation of Liability

To the maximum extent permitted by law:

Bohan Machines Limited, its affiliates, its employees, contractors, officers, affiliates, and representatives shall not be liable for any:

  • Indirect damages
  • Consequential damages
  • Loss of profit
  • Production losses
  • Downtime losses
  • Revenue loss
  • Data loss
  • Business interruption
  • Equipment damage
  • Lost opportunities
  • Special damages
  • Punitive damages

Our total liability arising from any claim shall not exceed the amount paid by the customer for the specific services giving rise to the claim.

10. Equipment and Operational Risk

Industrial equipment and systems involve inherent operational risks.

Customers acknowledge:

  • Equipment failures may occur unexpectedly
  • Recommendations may not eliminate all risks
  • Existing defects may not be visible during inspections
  • Site conditions may affect outcomes

Customers remain responsible for operation, monitoring, maintenance, and safety of their equipment and facilities.

11. Intellectual Property

Unless otherwise agreed:

All website content, documents, reports, proposals, designs, graphics, materials, processes, methodologies, and intellectual property remain the property of Bohan Machines Limited.

No materials may be copied, reproduced, distributed, or reused without written permission.

12. Confidentiality

We will make reasonable efforts to maintain confidentiality regarding customer information.

Customers also agree not to disclose proprietary information, pricing structures, methodologies, or confidential business information.

13. Force Majeure

We shall not be responsible for delays or failures caused by circumstances beyond reasonable control including:

  • Natural disasters
  • Severe weather
  • Power failures
  • Supply chain disruptions
  • Labor disputes
  • Government actions
  • Internet failures
  • Emergencies
  • Acts of war

14. Termination

We reserve the right to suspend or terminate services if:

  • Payment obligations are not met
  • Misuse occurs
  • Safety risks exist
  • Fraudulent activity is suspected
  • Cooperation becomes unreasonable

Customers remain responsible for payment of completed work and expenses incurred prior to termination.

15. Website Use

Users agree not to:

  • Attempt unauthorized access
  • Upload malicious content
  • Interfere with website functionality
  • Misrepresent identity
  • Use the website unlawfully

16. Governing Law

These Terms shall be governed by the laws of Alberta, Canada, without regard to conflict of law principles.

Any disputes shall be subject to the jurisdiction of courts located in Alberta, Canada.

17. Changes to Terms

We reserve the right to modify these Terms at any time.

Changes become effective immediately upon posting unless otherwise required by law.

Continued use of services constitutes acceptance of revised Terms.

18. Contact Information

​If you have any questions regarding these Terms of Sale, please contact us at:

​📧 Email: machines@thebohan.com

​📞 Phone: +1 403 951 0650