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Shipping Policy – Canada & International


Effective Date: May 18, 2026

1. Shipping Coverage

We ship orders across Canada and to select international destinations. ​
Domestic (Canada): ​We deliver to all provinces and territories, including remote and rural regions. ​
​International: We currently ship to the following countries:
      • United States
      • United Kingdom
      • Australia
      • European Union (selected countries)
 Note: If your country is not listed, please contact us at machines@thebohan.com to confirm availability.


2. Shipping Methods & Estimated Delivery Times
    Within Canada:
Shipping Method
Estimated Delivery Time
Cost (CAD)
Standard Shipping
3–9 business days
Please contact
Expedited Shipping
2–5 business days
Please contact
Free Shipping
3–9 business days
Please contact
    International Shipping:
Region
Estimated Delivery Time
Starting Cost (CAD)
United States
5–10 business days
Please contact
Europe & Australia
7–15 business days
Please contact
Other Regions
10–20 business days
Please contact
Customs Notice: International shipments may be subject to customs duties, taxes, and import fees, which are the responsibility of the customer. 
We are not responsible for delays caused by customs.


3. Processing Time

Orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or holidays will be processed the next business day.
Tracking numbers will be provided upon shipment.

4. Shipping Carriers
We partner with reliable carriers including:
  • Canada Post
  • UPS
  • FedEx
  • DHL (for international orders)
Carrier selection is based on order size, destination, and shipping method.


5. Shipping Limitations

We do not ship to P.O. Boxes for express and international shipments.
Some items (e.g., batteries, flammable products) may have shipping restrictions due to international regulations.
Oversized items may incur additional fees; you will be notified prior to shipment if this applies.

6. Lost or Damaged Shipments

If your order is lost or arrives damaged, contact us within 24 hours at machines@thebohan.com with your order number and photos if applicable.
We will investigate with the carrier and resolve the issue through a replacement or refund, as eligible.

7. Local Pickup (Optional – Canada Only)
Customers in Calgary may select Free Local Pickup at checkout.
  • Pickup hours: Monday–Friday, 10 AM – 4 PM (by appointment only)
  • Address: Calgary
You will receive a pickup notification once your order is ready.


8. Contact Us
For questions about your order or shipping:
📧 Email: machines@thebohan.com
📞 Phone: +1 403 951 0650
🕒 Support Hours: Monday–Friday, 9 AM – 5 PM Mountain Time.